In a nutshell, we do everything we can to leave you feeling delighted with your experience with us. Common sense, being human good old fashioned customer service rules. Everything below is a legal guideline but we can often be more flexible, we have a strong desire to leave you thrilled and delighted and work on the basis of achieving this.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at [email protected] before placing an order with us.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Bamboo Clothing Limited for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be despatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

MINIMUM ORDERS AND TOP UPS

All wholesale orders must have a minimum order value of £500 (for those who pay VAT, or £416.67 ex VAT) after discounts and before postage has been applied. Basket prices will only update correctly once this threshold has been met.

Example: Wholesalers on 50% discount, would need to include goods to the RRP value of £1000 (£500 at £50% discount) for an order to be accepted automatically by the system.

Within 30 days of your £500+ order you will be able to top up your order and not have to adhere to the minimum order quantity. To do this you must call or email our customer service team Monday to Friday 9-5pm on +44 (0)1752 581 458, [email protected] who will add items to your account and take payment.

YOUR RIGHT TO CANCEL

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

RETURNS and REFUNDS POLICY

If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, at your option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging and still sold on our website.

We do not offer free postage for wholesale returns, a returns form will be included in package; just complete this section and enclose with returned items. Refunds are issued when returns are received and processed (see normal returns info) and there is no further postage charge to send exchanges. Any faulty items need to be returned to us by our wholesale customer; we don’t accept direct returns from individuals who have purchased from our wholesale customer.

For more information please visit our delivery and returns page.

The returns address is:
BAMBOO CLOTHING, AIRPORT BUSINESS CENTRE, 10 THORNBURY ROAD, ESTOVER, PLYMOUTH, PL6 7PP
Please ensure your name, address and requirements are included.

PAYMENT AND TAXES

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, and Delta online and over the phone, we also accept Paypal Online. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero.

If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

OUR GUARANTEE TO YOU

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket.

The stock status for your order will also be notified to you on your order confirmation.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. We shall despatch your order as soon as possible within the following 7 working days

DELIVERY

We deliver goods flat packed; each garment comes normally in our new bio-degradable bags. Stock permitting, all orders placed on the web are usually despatched to arrive with UK customers within 2-3 working days depending on the size of the order (international, please allow up to 10 days within Europe, 14 days else where) . In the unlikely event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives or refund the sold-out-item.

IMAGES and COPY

Our Images, product or any other copy on our website is copyrighted and cannot be used on any other platform or in print especially ebay or Amazon without written consent. Please contact the customer service team for more details. We would highly recommend you shoot your own images or write copy to aid your own style and seo benefit. When images are provided, we are unable to provide any with models within,  images supplied would be mannequin or flats.

PRODUCT RANGE

The BAM Wholesale product range features two of our bestselling ranges, Socks and Underwear.  From time to time we will also include a selection of other items from across our full consumer range,  these will be for a limited time only and first come basis for wholesale customers.

PPC

Wholesalers are prohibited from pay per click (PPC/CPC)advertising using our core brand keyword of  BAM or BAM Bamboo clothing with exact or phrase combinations. Bamboo socks, bamboo underwear etc without BAM within are of course acceptable.

SOCKS

Socks can be purchased as advertised; all are sold in either 3 or 4 packs (except walking socks, which are sold as individual pairs). Socks are packaged individually, so can be sold by the wholesaler as packs, sold individually or mix’n’matched. If requested (please add a note in the special instructions field in the checkout) they can be packed in our ‘sock boxes’, of 24 pairs per box (i.e. 6 packs of 4). We can supply extra sock boxes as you require them, for display purposes etc.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

DISCLAIMER & LIMITATIONS OF LIABILITY

To the fullest extent permitted by law and save as provided above, neither Bamboo Clothing Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bamboo Clothing Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

“The limitations of liability in these conditions shall apply equally for the benefit of Bamboo Clothing Limited and any other associated company of Bamboo Clothing Limited as if references to Bamboo Clothing Limited included references to each such associated company.”

While Bamboo Clothing Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Bamboo Clothing Limited will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Bamboo Clothing Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Bamboo Clothing Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Bamboo Clothing Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Bamboo Clothing Limited. The entire liability of Bamboo Clothing Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Bamboo Clothing Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Bamboo Clothing Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Bamboo Clothing Limited.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Bamboo Clothing Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Bamboo Clothing Limited. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Our Company Registration Number is 5016435.